Shipping Policy

 

 

Processing Times

All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. Processing times include making your artwork according to the specifications you chose and/or preparing it for shipment.

 

Customs, Duties, and Taxes

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Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Inigo Arte is not responsible for these charges if they are applied, and you are responsible as the customer.

Delays due to orders being held in customs are out of our control.

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If your tracking information shows your package is stuck in Customs and you have not been notified, please get in touch with your Customs office to inquire about the parcel. Unfortunately, I don't have any control over this as it depends on your country's import laws. 

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Shipment Confirmation and Tracking

 

When your order has shipped, you will receive an email notification from me which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

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​If you haven’t received your order within the estimated timeframes noted above for receiving your shipping confirmation email, please contact me via my contact form

with your name and order number. 

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Lost In Transit

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If the carrier says “delivered” but you can’t find it: First, check with neighbors or the carrier, then contact us via my contact form.

 

Officially lost: If your package hasn’t arrived within 15 business days (domestic) or 30 business days (international), we’ll consider it lost.

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Resolution: We will gladly replace it at no cost or issue a refund if a replacement is not possible. 

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Limitations: We can’t control delays caused by customs, severe weather, or carrier strikes-but we’ll always do our best to help.

 

At Inigo Arte, we believe your art should arrive as beautifully as it left our hands. These policies are here to keep that promise, while honoring the time and work that goes into every creation.

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